FAQ

Frequently asked questions about data.share

EDIT USER ACCOUNT

The properties of the user account can be edited by the user at [Teilnehmer] (Edit properties).

Create clipboard of the job

Select files and put them in clipboard (shopping cart function). Select files from other folders and put them on the clipboard as well. This operation can be performed as many times as you want. Then complete the order with all the details. This process improves traceability.

Copy and move folders and files

Folders and files can only be moved and not copied. Folders and files can be made visible in multiple locations in the Project Space via Edit Location properties.

Files and folders deleted - Restore

Deleted files and folders can be recovered by UhuCloud Support (for Exchange project spaces, the deleted files and folders are completely deleted after about 3 months). The delete function can be deactivated if desired.

Structure download

Yes, folder structures can be downloaded from the project space.

The structure must meet the following criteria:

-Contains less than 300 objects
-Not more than 7 levels deep
-Data size smaller than 500.0 MB

Larger folder structures can be created in several steps or by UhuCloud Support
can be downloaded.

Structure upload

Very large folder structures can be uploaded by Data-Share Support if required. Folder structures, however, can be created by the participant in the project room. with existing access rights can be created independently and then the files can be uploaded there (single and also multiple files).

Data volume download / upload

This depends on the subscriber’s Internet speed.
Basically, data up to approx. 1GB can be uploaded. The amount of data for download must be smaller than 500.0 MB (see also 05. Structure Download).

Daily subscriptions

A daily subscription can be set up by Data-Share Support for selected subscribers upon request. (Only possible for Project and Collaboration project rooms)

Load address book

When creating the order, the address book with project addresses can be added under “Load address book” (project room participants are already visible).

Set language

The language can be selected at [Teilnehmer] “Edit properties” under “preferred language”. (English, French, German and Italian)

Create index statement, plan list and activity log

An index excerpt or a plan list can be created from selected folder structures under “Create report”. An activity log can also be created by UhuCloud Support upon request.

Change username and password

The user name and password can be changed independently by the user at [Teilnehmer] under Settings.

Login not possible despite correct username and password

Contact UhuCloud support and new access data will be sent.

Deactivate participants

Participants can be deactivated only by UhuCloud Support.

Efficient and fast work in the project room

We recommend working in the Project Space with copy/paste and tabs in the Internet browser for larger tasks (e.g. creating folder structures).

Browser recommendation

Everything works fine with Mozilla Firefox and Google Chrome browsers. (Tip! Latest Adobe Flash Player version Install for free )

Assign access rights to folder structure

Access rights can be assigned only by participants with all access rights to the project space. It is recommended to contact UhuCloud support in case of changes in access rights. Setting up access rights (especially for folders with multiple subfolders) is very tricky. Existing access rights can be deleted here. Access rights for own folders and files can be changed arbitrarily.

QR code

The function for the QR code can be activated in the project on request.

Please request QR code here: Contact

Delete versions

File versions cannot be deleted for security and traceability reasons.

BIM (IFC / BCF) Server

In the BIM server, models (IFC files) and tasks (BCF files) can be edited (BCF), managed and shared without any additional software. BIM and BCF functions must be switched on by us.

Please request BIM server here: Contact

Create order from different folders - clipboard/shopping cart

Files can be dragged from different collections (folders) to the clipboard. You can then create an “order” via the shopping cart.

We will be happy to answer any further questions. Support